Terms of service

1. About us and these terms

VG Delivered is operated by VG Delivered Ltd ("we", "us"), company number SC835775 , registered office 2F1, 13 Lochrin Terrace, Edinburgh EH3 9QL, United Kingdom . You can contact us at info@vgdelivered.com.

VG Delivered is an online ordering and delivery platform. The food you order is prepared and sold to you by the independent restaurant shown on the order ("the Restaurant"). We arrange payment collection and, for delivery orders, the delivery. Separate terms apply to riders and restaurants that work with us.

By placing an order you confirm that you are at least 18 years old (or 16 or older when ordering with a customer account and paying by card in your own name) and that you agree to these terms, our privacy notice and our refund & cancellation policy.

2. Placing an order

• Menus, prices, opening hours and delivery areas are set by each Restaurant and may change without notice. An order can only be placed while the Restaurant is open for orders and your address is inside its delivery area (or you choose pickup).
• Check your order carefully before paying. Required choices (for example a size) must be selected; special instructions are passed on to the kitchen but cannot be guaranteed.
• Your order is an offer to buy. A contract for the food is formed between you and the Restaurant when the Restaurant accepts the order; we confirm this on the order confirmation page and by e-mail. If the Restaurant cannot fulfil the order you will be refunded in full.
• Guest checkout is available. If you create an account you are responsible for keeping your password confidential.

3. Prices and payment

• All prices are in pounds sterling and include VAT where applicable. The total shown before you confirm includes the food, any delivery fee and any discount from a coupon.
• Payment is taken when you place the order and is processed securely by Stripe. We do not store your full card details. For in-restaurant table orders a Restaurant may additionally allow payment in cash at the table.
• Coupons are subject to the conditions shown with the coupon (expiry, minimum order, one use per customer) and cannot be exchanged for cash.
• Obvious pricing errors may be corrected; if an error is discovered after payment we will contact you and offer a full refund if you do not wish to proceed.

4. Delivery and pickup

• Estimated delivery and pickup times are estimates only and can be affected by weather, traffic and kitchen volume.
• You must provide an accurate address, a working phone number and be available to receive the order. If a rider cannot reach you after reasonable attempts, the order may be returned or disposed of and no refund is due, as set out in the refund policy.
• Riders may take a photo as proof of delivery. Orders left at a safe place at your request are at your risk.
• Age-restricted products may not be ordered through the platform.

5. Cancellations, problems and refunds

Because food is prepared to order, cancellation is only possible before the Restaurant starts preparing it. How to cancel, what happens with missing or poor-quality items and how refunds are paid is explained in our refund & cancellation policy, which forms part of these terms.

6. Allergens and dietary information

Allergen and dietary information shown on the platform (including "vegan", "gluten-free" or "NGCO" labels) is provided by the Restaurant. We display it as supplied but do not prepare the food and cannot verify it. Dishes are prepared in kitchens that may handle allergens, so cross-contamination cannot be excluded. If you have an allergy or intolerance, please contact the Restaurant directly before ordering; the Restaurant's details are shown on its menu page and on your order confirmation.

7. Your use of the platform

• You may not use the platform fraudulently, place orders you do not intend to pay for, abuse coupons, scrape data or interfere with the service.
• Reviews must be honest, about your own order and free of offensive content. We may remove reviews that breach these rules.
• We may suspend or close accounts that breach these terms.

8. Our liability

• The Restaurant is responsible for the preparation, quality and safety of the food and for the accuracy of its menu and allergen information.
• We are responsible for operating the platform, processing payment and arranging delivery with reasonable care and skill. Where we fail to do so, our liability to you is limited to the value of the affected order.
• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be excluded under the Consumer Rights Act 2015 or other UK law. Your statutory rights are not affected.
• We are not liable for delays or failures caused by events outside our reasonable control.

9. Intellectual property

The VG Delivered name, logo, website and apps are owned by us or our licensors. Restaurant names, images and menus belong to the respective Restaurants. You may use the platform for personal, non-commercial purposes only.

10. Changes to these terms

We may update these terms from time to time. The version in force when you place an order applies to that order. The date of the latest version is shown at the top of this page.

11. Governing law and disputes

These terms are governed by the law of Scotland (and, to the extent applicable, the law of England and Wales for consumers resident there). You can bring a claim in the courts of your home nation within the United Kingdom. Nothing in this clause limits your rights as a consumer. If you are unhappy with how we handled a complaint you may also use the Citizens Advice consumer service.

12. Contact

VG Delivered Ltd · 2F1, 13 Lochrin Terrace, Edinburgh EH3 9QL, United Kingdom · info@vgdelivered.com